Simply add the items you like to your cart and check out. Because our lighting is made to order and is larger in size, we will contact you before your order is finalized to confirm all shipping details.

Custom orders ship within 4–6 weeks after confirmation. Our warehouses operate Monday–Friday during standard business hours (excluding holidays), so weekend orders may be delayed.

Please contact us as soon as possible. If your parcel has not yet shipped, we can help modify or cancel it. Once an order has shipped, changes are no longer possible.

Because these items are large, we generally ship by sea. In certain situations air freight may be arranged — we will confirm the logistics method with you in advance.

Shipping is free to many countries including the USA, UK, Australia, Germany, Spain, Austria, Belgium, Netherlands, Ireland, Denmark, Czech Republic, Poland, Portugal and Luxembourg, with estimated delivery of 30–90 days for most countries (20–70 days for Australia) depending on your location. Total delivery time = product type + processing time + transit time.

The listed price includes delivery to the specified ground-level warehouse location. It does not include carrying items upstairs, bringing products inside the home, or unpacking wooden crates and packaging.

The recipient must provide unloading equipment such as a forklift or loading platform. For private residential areas or locations not accessible by truck, the recipient is responsible for their own cargo transport.

Some remote areas are not serviced — for example: within the USA — Hawaii (HI), Alaska (AK), Puerto Rico (PR) and other U.S. territories; France — Corsica; Spain — the Balearic Islands; Denmark — Greenland. Enter your postal code on the product page under "Shipping Options" to check whether delivery is available to your address.

Yes. We will provide your order’s tracking number — just contact us at info@sunweartfurniture.com and we’ll share it with you.

All of our products are listed tax-free. In rare cases your local government may still charge customs duties or taxes on import; these charges are your responsibility and we have no control over them. Please check with your local customs office for details.

You may request a return or exchange within 30 days of receiving your item. Requests made after 30 days cannot be honored.

Items must be returned within 30 days of receipt, in the same condition you received them (unused, with tags and original packaging), and with proof of purchase. Items returned without prior authorization will not be accepted, and returns must be sent with a tracked shipping method.

Sale items and gift cards are non-refundable. Damage or loss caused by the customer is also non-refundable.

Email us at info@sunweartfurniture.com with photos/videos of the item and your order number. Our customer service team will confirm eligibility within 3 business days, then send you the return address and instructions.

If the return is due to our error (wrong or defective product), we provide a full refund. If it is for personal reasons (change of mind, wrong address, unsuitable size/finish, etc.), you are responsible for the return shipping and the item must be resealable in its original packaging; we refund the product cost minus our original shipping cost once it arrives in new condition.

After we receive and inspect your return (3–5 working days), approved refunds are issued to your original payment method within 2–3 working days. Please note we do not refund the original shipping cost.

You can receive a full refund if you cancel within 24 hours of placing the order. After that, cancellations are subject to a 25% handling/processing fee. Once the parcel has shipped, orders cannot be canceled — you must follow the return process after receiving the goods.

Once you confirm product details (colors, materials, size, design drawings) and then cancel, we will charge a 25% construction fee plus the cost of scrapped materials.

Yes. Custom products are available, and their delivery time is determined based on the individual quote.

Custom orders are built to your confirmed specifications. Please double-check all details (color, material, size and design) before confirming, since changes or cancellations after confirmation incur a 25% construction fee plus scrapped-material costs.

Yes — all products are listed tax-free. However, your local government may occasionally charge import duties or taxes, which remain your responsibility.

The price includes the product and delivery to the specified ground-level warehouse. Additional services such as unpacking wooden crates incur extra fees — please arrange payment details with us in advance.

We offer secure online payment at checkout. For the full list of accepted methods, please visit our Payment Methods page.

We collect Device Information (browser, IP address, time zone, cookies and browsing behavior) and Order Information (name, billing/shipping address, payment details, email and phone) when you make a purchase.

We use it to fulfill orders, communicate with you, screen for risk and fraud, and improve our site. We do not rent or sell your information, and we do not use it for advertising without your consent.

We only share your Personal Information with Google (including Google Analytics). We do not share it with any other third parties, except to comply with applicable laws or lawful requests.

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access or disclosure.

You may request access to, correction of, or erasure of your personal data. Contact us by email to exercise these rights.

We keep your Order Information for our records unless you ask us to delete it.

The site is not intended for individuals under 18, and we do not knowingly collect personal data from anyone under 18.