Contact
Sunwe · Customer Support
We're Here
to Help
Whether you have a question about a fixture, need help with an order, or want advice on choosing the perfect lighting for your space — our team is ready to help. Email and WhatsApp are the fastest ways to reach us, and we reply within 1 business day. Office support runs Monday to Friday.
Send us a message below, or reach us directly using the contact details on the right — we usually respond within one business day.
Address
3rd Floor, No.78 Zhongshan 4 Road, East District, Zhongshan, Guangdong, China
Operated by Sunwe Luxury Living
Operating Hours
Monday to Friday · 9:00 AM – 5:00 PM (GMT+8)
Store Name: Sunwe
Get in Touch
Send Us a Message
Common Questions
Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Google Pay, Apple Pay, and PayPal, all processed securely through Shopify's encrypted checkout for a fast, safe, and convenient shopping experience.
Do you ship internationally?
Yes — we ship our lighting products worldwide by sea due to their large size. After your order is confirmed and payment is received, production and processing typically take 4–6 weeks, with delivery in approximately 30–90 days depending on your destination (including the USA, UK, Australia, Germany, Spain and more). Shipping is free, and we'll contact you before your order ships to confirm all details and provide tracking.
View our Shipping Policy
How long will it take to receive my order?
Orders are processed within 4–6 weeks after confirmation and payment. Once shipped, delivery usually takes 30–90 days depending on your location and shipping method.
View our Shipping Policy
What is your return policy?
We offer a 30-day return window for items in their original, unused condition with tags and packaging. Please email info@sunweartfurniture.com first to start a return. If the return is due to a defect or an error on our part, we cover return shipping and provide a full refund or exchange; for personal reasons (change of mind, wrong size or finish, etc.), the customer is responsible for return shipping. Approved returns are inspected within 3–5 business days.
View our Return Policy
How can I contact your customer service?
For any inquiries, you can reach our customer support team via email at info@sunweartfurniture.com or through the contact form on this page. We aim to respond to all inquiries within one business day.
